For plumbers
Texts, voicemails, and emails between the estimate and the next service call — the four touches a plumbing shop sends after the wrench goes back in the bag.
Why plumbing, specifically
The kitchen re-do finishes on Friday and the homeowner meant to call back Monday — except they didn't, because they don't know what they don't know. The drain cleaning clears on Tuesday and you never mention the slow leak under the sink you spotted from the crawlspace. The water-heater install goes in cleanly and the homeowner stops thinking about water quality the moment the water runs hot again. And every February you stare at the schedule you can't fill from the buys that didn't close last fall.
The kit gives you the texts, voicemails, and emails that reopen those four conversations — a thank-you text that turns into a referral, a drain-cleaning recap that names the kitchen-counter upgrade, a water-heater anniversary touch that re-opens the water-quality ask, and a slow-season reactivation sequence for every past customer who went quiet after the last hard freeze.
Angle 1 — Post-repair check-in
A short text the day after the truck leaves that asks the one question every homeowner answers honestly — how's the kitchen sink running now? A follow-up voicemail a week later that names the neighbor-they-mentioned in the original service-call notes. An email with the parts-and-warranty card the homeowner didn't think to ask for, and the referral ask they will.
Angle 2 — Slow-season reactivation
A voicemail sequence timed for the two weeks before the first hard freeze — a 20-second script a tech can leave while driving between calls — and a one-line text that lands in the kitchen-table conversation the week the temperature drops. Built for the shoulder months every plumbing shop slides into right after the holidays.
Angle 3 — Water-heater install nurture
The install-anniversary email that pulls the homeowner back into the conversation about the water softener, the filtration system, and the flush cycle you mentioned on the way out. A text the morning of the anniversary with the date the install went in — not the brand. A voicemail that names the upgrade you saw in the mechanical room and didn't have time to walk through.
Same kit, every trade
Built for HVAC, plumbing, electrical, roofing, landscaping, pest control, and any home-service business. One flat price, instant download, no subscription.
Get Instant Access — $27Field notes for the same shop